Sr. Performance Improvement Analyst
Highmark Health
Laura Gornall is a seasoned healthcare professional with more than two decades of nursing experience, spanning medical-surgical trauma, cardiology, and critical care, with the past six years dedicated to advancing community‑based palliative care. She is deeply committed to improving quality and strengthening patient‑centered care through data-driven, continuous improvement strategies.
In her role as Senior Performance Improvement Analyst for Highmark Health’s Enhanced Communication Care Management, a community-based palliative care program, Laura applies Lean methodologies and Six Sigma principles to drive organizational improvement. She believes and champions that structured, data-informed approaches are essential to enhancing care delivery, reducing variation, and creating sustainable processes that prioritize the needs of patients and families. Her work focuses on aligning operational excellence with compassionate care so that improvement initiatives lead to meaningful outcomes for those facing serious illness.
Laura holds a Bachelor of Science in Nursing and is certified as a Professional in Healthcare Quality (CPHQ) and a Six Sigma Green Belt (SSGB). She is passionate about fostering a culture of collaboration and accountability, empowering teams to embrace innovation and evidence-based practice. Her dedication to performance improvement reflects her lifelong mission: transforming healthcare systems to consistently deliver safe, high-quality, patient‑centered care.
RPD208 - Improving Patient Engagement in Community Palliative Care Through Statistical Call Analysis
Thursday, March 5, 2026
2:30pm - 4:00pm PST
Disclosure(s): No financial relationships to disclose